1. Can I continue to use my recalled dishwasher? It seems to be working fine.
We urge that you not use your dishwasher until it is repaired. If it is essential that you wash a load of dishes, only use it under supervision until it is repaired. Do not run the dishwasher overnight.
2. What should I do if I have a recalled GE dishwasher?
GE is proactively contacting as many customers as possible. In the meantime, if you have a recalled dishwasher, please call the Recall Hotline at 1-877-607-6395 Monday through Friday from 8 a.m. until 5 p.m. Eastern Time to arrange for a free service call. Be sure to have your dishwasher's model and serial number. Information on the recall is also included online at www.geappliances.com/recall.
3. Are any of these dishwashers currently being made?
No. GE redesigned its dishwashers in 2001 as part of the normal design process. The design elements known to have contributed to this problem have changed.
4. Have there been any injuries? Any property damage?
GE has received 135 reports of overheated wiring and 56 reports of property damage, including 12 reports of fires that escaped the dishwasher. Fire damage was limited to the dishwasher or the adjacent area. No injuries have been reported.
5. Couldn't other GE dishwasher models be affected too?
We know that the design elements that created this issue are found in models manufactured from September of 1997 through December of 2001, which is when they were changed as a part of a normal product redesign. And we continually monitor the performance of all appliances we manufacture. We receive a wide range of data about product performance and monitor those so we can react accordingly to protect our consumers.
6. In layman's terms, what is wrong with these recalled dishwashers?
Over several years, normal use of liquid rinse aid in some models results in a concentration of rinse aid on the wires inside the dishwasher door. In the affected models, the rinse aid can degrade the insulation on the wiring inside the door, which can cause an electrical short, overheating or fire if the wire comes in contact with the metal door. You should stop using these dishwashers immediately until you obtain more information.
If you have never used liquid rinse aid, and you are the original owner of the dishwasher, you will not have this potential problem. To prevent the use of liquid rinse aid in the future we recommend attaching the rinse aid dispenser cap offered through the recall.
7. Can a I receive a new dishwasher instead of the service call?
No. We will repair the dishwasher free-of-charge. If you have a recalled dishwasher, you will not be offered a new dishwasher. However, if you wish to replace your dishwasher with a new GE model, you can receive a rebate of $150 for GE® or Kenmore® units and $300 for GE Profile™ or GE Monogram® units.
8. Do I have to use the rebate?
No. You do not have to replace your dishwashers. You can have your dishwashers repaired for free if you choose. However, if you wish to replace your six- to nine-year-old dishwasher with a new GE model, GE is offering a rebate of $150 (for GE) or $300 (for Profile or Monogram). Kenmore is also offering a $150 rebate for the purchase of a new Kenmore dishwasher. Kenmore cannot be replaced with GE or vice versa. You will need to mail in the rebate form along with the model tag off your current dishwasher and the receipt showing the purchase of the new dishwasher prior to receiving the rebate. Details and forms are on our website or at our retailers.
9. What about the rinse aid plug? Is that really effective?
If you are the original owner of the dishwasher, and you have never used liquid rinse aid, and you don't want to use liquid rinse aid in the future, you can simply insert a permanent plug in your rinse aid tank. Since the problem with these dishwashers is caused by leakage of liquid rinse aid inside the dishwasher door, the plug will prevent any future problems.
10. I have not used liquid rinse aid in the past but I want to be able to use it in the future.
If you want to use liquid rinse aid, then you should either have the dishwasher repaired or accept the rebate for a new model.
11. Is it OK to use detergent with rinse aid or tablet rinse aid?
Detergents like Cascade with Rinse Aid are fine to use, as are rinse aid tablets. The only type of rinse aid that is problematic is liquid rinse aid added to the rinse aid tank in the dishwasher door.
12. How are GE service technicians repairing the recalled dishwashers?
GE service technicians have been trained to repair the design flaw by replacing the wire harness and the cover to the motor compartment, as well as adding a new door edge guard and replacing insulation on the door. The CPSC has approved this repair procedure.
13. Did the CPSC force GE to issue a recall?
No, GE is voluntarily announcing this recall. We notified the CPSC of the issue.
14. Did GE fully cooperate with the CPSC?
Yes, we have worked closely with the CPSC throughout this process. Our effort here is to reach all consumers with the recalled dishwashers.
15. How long is the recall valid?
The recall is open indefinitely, and free repairs and the rebate will be offered as long as requested by consumers.
16. What if I have a service contract on my dishwasher?
By calling the Recall Hotline at 1-877-607-6395 Monday through Friday from 8 a.m. until 5 p.m. Eastern Time, you will be provided a free repair regardless of service contract.
17. How long will it take to have my dishwasher fixed?
If you have a recalled dishwasher, our goal is to respond within five working days (including Saturday). We may not be able to meet that goal in the first few weeks of the recall, but we will do our best to respond as quickly as possible.
18. Can I repair my dishwasher myself?
GE recommends that only qualified appliance repair technicians repair these dishwashers. Dishwashers are direct-wired into the electrical wiring system of the house and repair requires working with full-line voltage, which poses the risk of electrocution.
19. How are you making this easy for me?
First, we have added Saturdays to our service technicians' work schedule to accommodate recall repairs and our technicians are working overtime during the week. We have also added 320 additional service technicians and 220 additional call center representatives.
20. Where were these dishwashers manufactured?
GE Appliance Park, Louisville KY
21. I know someone with a recalled dishwasher, but this person hasn't received a call or letter yet. Why is that?
We are progressively mailing letters to the consumers we are aware of on a rolling basis. It is possible that your friend is not known to us. Please encourage him/her to call the Recall Hotline at (877) 607-6395 Monday through Friday from 8 a.m. until 5 p.m. Eastern Time to arrange for a free service call.