FAQs | Monogram Pro Range (with Griddle) Recall

1. What model numbers are affected?
2. Can I continue to use my recalled range?
3. What should I do if I have a recalled GE range?
4. Are any of these ranges currently being made?
5. When did GE stop manufacturing these defective ranges?
6. Have there been any injuries? Any property damage?
7. What went wrong with these particular GE range models? Couldn't other GE range models be affected too?
8. Didn't GE have a recall for these units in 2005?
9. What if I have a range from the 2005 recall?
10. How many consumers had problems with their ranges before GE and CPSC decided a recall was in order?
11. In layman's terms, what is wrong with these recalled ranges?
12. Can I receive a new range instead of the service call?
13. How are GE service technicians repairing the recalled ranges?
14. How long has GE known about the design flaw in these ranges?
15. What if I have a service contract on my range?
16. How long will it take to have my recalled unit fixed?
17. Can I repair my range myself?
18. Can I use my range before it is repaired?
19. How are you making this easy on the impacted consumers?
20. Did GE manufacture these ranges?
21. How will you contact the consumer/owner?
22. Did the CPSC force GE to issue a recall?
23. Are any of the recalled ranges still being sold on retail floors?
24. Did GE fully cooperate with the CPSC?
25. How long is the recall valid?
26. How much will this cost GE?
27. Is the unit front-serviceable?
 

1. What model numbers are affected?

The recalled GE Monogram professional dual fuel ranges include models ZDP48N6DHSS, ZDP48L6DHSS, ZDP36N4DHSS and ZDP36L4DHSS. These models are the 36" and 48" Monogram Professional Ranges with a griddle, fueled either by liquid propane (LP) or natural gas. The recalled ranges have a serial letter plus serial number combination, per the following chart:

Serial Letter+Serial Number
TH+212588 through 213353
VH+123456 through 712240
ZH+210545 through 800064
AL+200002 through 207337
DL+200215 through 980416
FL+202073 through 500677
GL+000468 through 900468
HL+202850 through 203252

To find the model and serial number, look underneath the top ledge (also called the "bull nose"), above the range controls. They were manufactured from October 1, 2005 through May 16, 2006.

Monogram Pro Range - 36" model with griddle (only):

Monogram Pro Range - 36" model with griddle (only)

Monogram Pro Range - 48" model with griddle (only):

Monogram Pro Range - 48" model with griddle (only)



2. Can I continue to use my recalled range?

Until the repair is completed, you should stop using the main oven (large oven on 48" models). Please turn the oven control knob to "O" (off) and then remove the knob. Set it aside to make sure you do not use the oven accidentally. The oven mode selector switch should also be put into the OFF mode.



3. What should I do if I have a recalled GE range?

Call the GE Recall Hotline at (877) 546-0116 Monday through Friday from 8 a.m. until 8 p.m. Eastern Time, and 8 a.m. to 2 p.m. Saturday, to arrange for a free service call. Before you call, write down the model and serial number of your range. Information on the recall is also included on the Recall Information page at http://www.geappliances.com.



4. Are any of these ranges currently being made?

The design flaw in these models was corrected in production on May 16, 2006. So, while we continue to sell the model numbers listed in the recall notice, the models manufactured since May 16, 2006 do not have the defect that is the reason for the recall.



5. When did GE stop manufacturing these defective ranges?

GE changed the design of these of the ranges with this design flaw on May 16, 2006.



6. Have there been any injuries? Any property damage?

GE has received reports of one injury and two claims of property (smoke) damage.



7. What went wrong with these particular GE range models? Couldn't other GE range models be affected too?

There was a design flaw for these specific models, which has since been corrected in ranges made since May 16, 2006.



8. Didn't GE have a recall for these units in 2005?

Yes. The recall in 2005 was for Pro Ranges manufactured from February 1, 2004 to October 1, 2005. This recall is for ranges manufactured after October 1, 2005, until May 16, 2006 that had a different design.



9. What if I have a range from the 2005 recall?

If you have a range from the 2005 recall and it was repaired, then you do NOT need to have anything else done on your range. That repair adequately resolves the problem. If you have a range included in the 2005 recall (manufactured from February 1, 2004 until October 1, 2005) and it has not been repaired, please call the GE Recall Hotline for the 2005 recall at (866) 696-7583 Monday through Friday from 8 a.m. until 8 p.m. Eastern Time, and 8 a.m. to 2 p.m. Saturday, to arrange for a free service call.

The 2005 recall covers models ZDP48N6RH1SS, ZDP48L6RH1SS, ZDP48N4GH1SS, ZDP48L4GH1SS, ZDP48N6DH1SS, ZDP48L6DH1SS, ZDP36N4DH1SS, and ZDP36L4DH1SS. The ranges in the 2005 recall have serial numbers starting with DG, FG, GG, HG, LG, MG, RG, SG, TG, VG, ZG, AH, DH, FH, GH, HH, LH, MH, RH, SH. To find the model and serial number, look underneath the top ledge (also called the "bull nose"), above the range controls.



10. How many consumers had problems with their ranges before GE and CPSC decided a recall was in order?

There were six incidents of gas leaks before GE voluntarily notified the CPSC of its intent to recall these units.



11. In layman's terms, what is wrong with these recalled ranges?

Insulation on a wire splice in the control area can be damaged. If that happens, and if the main oven control is turned on, the contacts can spark (or "arc") to the nearby griddle gas-supply tube, and burn a hole in the tube. If that happens, the gas can be ignited. There has been one injury reported and two incidents of property (smoke) damage, but we are taking the appropriate steps to ensure the safety of our consumers.



12. Can I receive a new range instead of the service call?

No. The CPSC has approved a repair procedure that completely eliminates the potential for this failure to occur. We will repair the range free of charge.



13. How are GE service technicians repairing the recalled ranges?

The repair procedure approved by the CPSC involves placing protective sleeves around the wire splice and the griddle gas tube.



14. How long has GE known about the design flaw in these ranges?

We found the problem in the winter of 2006 and promptly notified the CPSC.



15. What if I have a service contract on my range?

If you call the recall hotline number above, you will be provided a free repair regardless of service contract.



16. How long will it take to have my recalled unit fixed?

As soon as we confirm that you have a recalled range, we expect that a GE service technician can have the unit repaired within 10 working days.



17. Can I repair my range myself?

GE recommends that only qualified appliance repair technicians repair these ranges. The repair involves working with wiring and gas tubes internal to the range, presenting the danger of electrocution and gas leaks if the repair is done improperly.



18. Can I use my range before it is repaired?

Yes, you may use the cook top only. Do not use the main oven (large oven on 48" models) until the repair is completed. Push the "OFF" oven selector switch and turn the oven thermostat control knob to "O" (off). To ensure that the oven is not used accidentally until the repair is complete, remove the thermostat control knob.



19. How are you making this easy on the impacted consumers?

First, we have added Saturdays to our service technicians' work schedule to accommodate recall repairs and our technicians are working overtime during the week. We have a team of service technicians who are fully trained in the repair procedure and we have a dedicated staff of call center representatives to handle consumer calls.



20. Did GE manufacture these ranges?

The products were manufactured for GE by Fisher & Paykel Appliances, Inc., 27 Hubble, Irvine, CA 92618.



21. How will you contact the consumer/owner?

We have the phone numbers and addresses for about 900 consumers, as well as the retail and contract customers who sold the recalled ranges. We will call all consumers directly, as well as all retailers and contract customers to locate their consumers.



22. Did the CPSC force GE to issue a recall?

No, GE is voluntarily announcing this recall. We notified the CPSC of the issue.



23. Are any of the recalled ranges still being sold on retail floors?

It is not likely, since the design was changed by May 17, 2006 and all of these ranges shipped by GE since that time do not have this defect. However, all retailers that may have these units in stock will be notified to stop selling any units covered by the recall.



24. Did GE fully cooperate with the CPSC?

Yes, we have worked closely with the CPSC throughout this process. Our effort here is to reach all consumers with the recalled ranges.



25. How long is the recall valid?

The recall is open indefinitely, and free repairs will be completed as long as it takes.



26. How much will this cost GE?

Cost is not the issue. We will take every measure to ensure the safety of our consumers.



27. Is the unit front-serviceable?

Yes.