1. What model numbers are impacted?
View the complete list of model and serial numbers. Models are listed in the press release, on GE's website, and in the letters to customers and consumers. The serial number is important, as not all wall ovens with these model numbers are included. To locate your model and serial numbers, look at the left interior wall of your oven. For microwave combination ovens the serial number will be found on the left interior wall of the microwave.
2. Can I continue to use my GE Wall Oven with an improperly re-attached oven door?
Yes. Normal cooking and broiling will not create a safety hazard. Do not, however, use the self clean until the oven door is inspected and re-attached if necessary.
3. What should I do if I have a GE Wall Oven with an improperly re-attached oven door?
GE is proactively contacting as many customers as possible. In the meantime if consumers with the improperly re-attached oven door should call the GE Hotline at 1-888-569-1588 from 8 a.m. to 5 p.m. Monday through Friday Eastern Time to arrange for a free service call. Before you call, write down the model and serial number of your oven.
4. Have there been any injuries? Any property damage?
GE is aware of 28 incidents in which adjacent kitchen cabinets may have been damaged due to improperly re-attached wall oven doors. No injuries have been reported.
5. What was the issue with these particular GE oven models? Couldn't other GE ovens models be affected too?
GE has discovered that some consumers or home installers may have removed the doors and re-attached them improperly, which can allow excessive heat to escape during the self-clean cycle. The hinge design in these ovens has been changed to make re-attaching the oven door easier. All wall ovens with the old hinge are included in the notice.
6. Who attached the doors incorrectly in the first place?
GE shipped all wall ovens with correctly attached wall oven doors. However, the person re-attaching the oven door in the home may have removed the doors to make installing the oven easier. In addition, a consumer or a service technician may have removed the door for some other reason. If they did not re-attach the doors according to the directions in the Use & Care guide the door gap could result.
7. How can I tell if my door has not been re-attached correctly?
Check this guide to see if your door has been re-attached correctly or incorrectly.
8. How many consumers had problems with their ovens BEFORE GE and CPSC finally decided this recall was in order?
GE is aware of 28 incidents in which adjacent kitchen cabinets may have been damaged due to improperly re-attached wall oven doors.
9. Can I receive a new oven instead of the service call?
No. If the door has been re-attached incorrectly we will repair the door free-of-charge.
10. How are GE service technicians repairing the ovens with the improperly re-attached oven door?
GE service technicians will re-attach the door as described in the Use & Care instructions. No new parts are required. The CPSC has approved this procedure.
11. Did the CPSC force GE to issue a recall?
No, GE voluntarily notified the CPSC.
12. Are any of the ovens with this hinge design still being sold on the retail floors?
It is not likely, since the hinge design was changed in January 2004. However, we are notifying all retailers that had these units in stock to stop selling any pre-2004 units they may still have.
13. What if I have a service contract on my oven?
If you call the GE Hotline at 1-888-569-1588, you will be provided with a free repair regardless of a service contract. Hours are Monday through Friday, 8 a.m. - 5 p.m. ET.
14. Can I repair their oven myself?
Instructions for attaching the oven door are included in the Use & Care manual. However, GE is offering to re-attach the doors to ensure that it is done correctly.