Safety Recall

Check to see that your wall oven is attached correctly

To see if your oven door has been re-attached correctly, follow these steps:

1. Open the oven door completely. The door should open to an almost flat position.
2. Place an oven rack in the lowest position and push fully in.
3. Then pull the rack out as far as it will go making sure that the rack stays flat on the rack guides. The rack should be able to be fully extended without hitting the oven door.

If the oven passes this test, the door has been re-attached correctly. On double ovens, perform this test on both doors.

If your oven door is re-attached incorrectly GE will correctly re-attach the door at no cost to you. You may continue to use your oven for normal cooking functions before it is repaired, but DO NOT self-clean the oven until the door is properly re-attached.

Call the GE Hotline at 1-888-569-1588 to arrange for a free service call to re-attach your oven door or for more information. Hours are Monday through Friday, 8 a.m. - 5 p.m. ET.

Watch a short video showing a properly and improperly re-attached door.

Repair Required Extended lower rack hits the oven door. Call the GE Hotline at 1-888-569-1588 to arrange for a free service call to re-attach your oven door or for more information. Hours are Monday through Friday, 8 a.m. - 5 p.m. ET.

No Repair Required Lower rack extends without hitting oven door Your wall oven does not require repair. For more information, refer to your use and care manual, or call GE at 1-888-569-1588 from 8 a.m. to 5 p.m. Monday through Friday Eastern Time.