1. What model numbers are included in the recall?
Model Number Begins With: WBVH5
Serial Number Begins With: AM, AR, AS, AT, DM, DR, DS, FM, FR, FS, GM, GR, GS, HM, HR, HS, LM, LR, LS, MM, MR, MS, RM, RR, RS, SM, SR, SS, TM, TR, TS, VM, VR, VS, ZL, ZM, ZR, ZS
2. Can consumers continue to use their GE front load washing machines?
No. GE will provide a free repair to all consumers with units affected by the recall. Consumers should not operate their washer until the unit is repaired.
3. What should a consumer do if she/he has a recalled GE front load washing machine?
Unplug the washer from its electrical outlet, and do not attempt to use the washer until the washer is repaired. If a consumer has one of the recalled GE front load washing machines, please visit www.geappliances.com/recall or call the GE Recall Hotline: (888) 345-4124 from 8 a.m. to 5 p.m. Monday through Friday to obtain the free repair. For your convenience, you can learn if your washer is included in the recall and arrange for a free service call from the recall website. Before you call or log on to the website, please write down the model and serial number of your washer.
4. Are any of these recalled washers currently being made?
No. These washers were manufactured from December 2006 to February 1, 2010.
5. How many incidents is GE aware of? Have there been any injuries?
GE is aware of seven instances in which flames have escaped units and caused minor smoke damage. GE is not aware of any secondary ignition, shock or personal injury.
6. How can a consumer tell if their washer is one of the affected models?
The serial number is important, as not all front load washers with these model numbers are included. Look at the outer right side of your GE front load washer above the rating plate or on the inside door to find the model and serial number.
7. Can I receive a new washer?
No. GE will provide a free repair to all consumers with units affected by the recall. The recall is in voluntary cooperation with the U.S. Consumer Product Safety Commission (CPSC).
8. Did the CPSC force GE to issue a Recall?
No, this is a voluntary recall. We have worked closely with the CPSC throughout this process. Our effort here is to reach all consumers who may have the recalled washers.
9. Are any of the washers still being sold on retail floors?
We have asked retailers to remove the recalled washers from their floors and return them to GE.
10. How long is the Recall valid?
The Recall is open indefinitely.
11. What if a consumer had a service contract on their washer?
If the consumer calls the toll-free number above and their washer is one of the models affected, he/she will have their unit repaired at no charge regardless of a service contract.
12. Can you identify who owns the 181,055 washers? How will those consumers be contacted?
We have information on the addresses of current owners for about 100,256 individual consumers as well as 7,360 retail stores and 1,371 builders and managed property owners that were recipients of the washers. All of these will be sent letters notifying them of the Recall Program. Undoubtedly we will discover the identity of other owners as we work the recall, and we will notify them as well.
13. I know a consumer with one of the recalled washers and he/she hasn't received a letter yet. Why is that?
We're mailing letters to the 100,256 consumers that we have records for stating that they purchased these washers. Please encourage the person you know to call the GE Recall Hotline at 1-888-345-4124 Monday through Friday 8 a.m. to 5 p.m. Eastern Time or log on to GE's recall website to arrange for a free repair.
14. How much will this cost GE?
This recall will be free of charge to consumers. GE will assume all expenses for the recall.
15. What is the problem?
This voluntary recall is due to the potential for shock and/or fire, caused by the possible contact of a broken wire with a metal component of the washtub during operation of the machine.
16. What will GE do to repair my washer?
The service technician will take off the front panel of the washer and place an insulating plastic shield on the metal plug on the side of the washtub. This shield will prevent any shock or fire hazard in the case of broken wires.
17. Why are the GE washers being recalled?
This recall is being conducted to prevent possible shock or fire. You should disconnect your washers from electrical outlets until your washer is repaired.
18. How much will the recall cost the owner?
GE will repair the washers at no charge to consumers.
19. How long will it take to have my washer repaired?
Our goal is to respond to a consumer with a qualified clothes washer within five working days (including Saturday). We may not be able to meet that goal in the first few days of the recall, but we will do our best to respond as quickly as possible.
20. Were these washers sold in Canada?
Yes. If you think that your Canadian front load washer may be included in this recall, please call 877-861-1315.