1. What model numbers are included in the recall?
|Serial Number begins with:
AT, AV, DR, DT, DV, FT, FV, GS, GT, HT, LT, MT, RR, RT, SS, ST, TR, TT, VS, VT, ZS, ZT
2. Can consumers continue to use their PTACs?
Until the repair is complete, consumers should not use the PTACs in the heating mode.
3. How can a consumer tell if their PTAC is one of the affected models?
The recall involves GE-brand packaged terminal air conditioners and packaged terminal heat pumps manufactured prior to April 2011. Serial and model numbers are located on the rating plate on the bottom of the unit, underneath the front panel. A complete list of the affected models and serials and a picture that shows you where to find the model and serial number of your PTAC can be found on the GE Recall website, www.geappliances.com/recall.
4. What should a consumer do if she/he has a recalled PTAC?
GE is proactively contacting as many customers as possible to schedule a free repair. In the meantime, consumers with affected Zonelines® should contact GE’s Recall Hotline toll-free at 866-918-8771 from 8 a.m. to 5 p.m. Eastern time Monday through Friday to arrange for a free service call. For more information visit the GE Recall website any time: www.geappliances.com/recall. Before you call, write down the model and serial number of your Zoneline®.
5. Are any of these recalled PTACs currently being made?
No. The GE Zoneline® brand models were manufactured prior to April 2011.
6. Are any of the PTACs still being sold on retail floors?
Very few will be found on the retail floor or in dealer inventory. GE has advised distributors and retailers who may have units in inventory to remove any affected units from sale until they have been repaired.
7. How many incidents is GE aware of? Have there been any injuries?
GE has been made aware of four instances, two of which caused property damage outside the unit. No injuries have been reported.
8. Why is GE recalling the product?
As part of its commitment to product quality and safety, GE is voluntarily recalling the affected PTAC units to provide a repair at no cost to consumers.
9. What is the issue that prompted the recall?
GE has determined that in certain units, the electrical wiring to a component that regulates the GE Zoneline® packaged-terminal air conditioner and packaged-terminal heater can fail, posing a fire hazard.
10. What will GE do to repair my PTAC?
GE-authorized service technicians have been trained to make the repair. Technicians will replace the affected component. The repair will eliminate the potential fire hazard. GE’s recall plan and the repair have been reviewed and approved by the U.S. Consumer Product Safety Commission (CPSC).
11. How long will it take to have my PTAC repaired?
Our goal is to respond to a consumer with a qualified Zoneline within six working days.
12. Can I repair the PTAC myself, or can I take it to a dealer for repair?
No. Only GE authorized service technicians should make the repair.
13. Can I receive a new PTAC for free instead of the repair?
We will repair the PTAC free-of-charge, which is the recall solution approved by the CPSC. Details of GE’s repair program are available on our website: www.geappliances.com/recall.
14. What if a consumer had a service contract on their PTAC?
All PTACs included in the recall will be repaired at no charge regardless of a service contract.
15. I know a consumer with one of the recalled PTACs and he/she hasn’t received a letter yet. Why is that?
We’re contacting consumers that we have records for stating that they purchased these PTACs. We don’t have contact information on every owner so please encourage the person you know to visit the GE Recall website: www.geappliances.com/recall or call the Recall Hotline toll-free at 866-918-8771 from 8 a.m. to 5 p.m. Eastern time Monday through Friday to arrange for a free service call.
16. How much will the repair cost the owner?
GE will repair the Zonelines at no charge to consumers.
17. Were these PTACs sold in Canada?
Yes. A small number of units were distributed in Canada by Gordon R. Williams Corporation (Williams). If you think that your Canadian Zoneline may be included in the recall, please contact Williams toll-free at 1 (888) 209-0999 between 8 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's website at williamshvac.com. Consumers may also contact the firm by e-mail sent to email@example.com.