Dishwasher - Leaks, Over-Suds, or Floods

If suds are present when the door is opened, turn off the dishwasher and allow suds to dissipate. This may take several hours. Make sure any initial water is pumped out of the tub.

Then follow option 1 or 2:

Option 1 (preferred method):

Add one gallon of cold water to the tub, close and latch the door to the dishwasher. Next, pump the water out:

  • Mechanical models -

  • Unlatch the door. Slowly turn the dial until a drain cycle is reached. You will hear a click when you have reached the drain cycle (normally heard right before the dry cycle). Latch the door and let your dishwasher pump out completely.
  • Electronic models -
    1. If the cycle is complete - Close and latch the door. Select any cycle and start dishwasher; wait 10 seconds then push Start/Reset to pump out the dishwasher. The drain cycle will take up to 90 seconds.
    2. If mid cycle (dishwasher is beeping with door opened) - Close and latch the door. Press Start immediately to begin the pump out.
Option 2:

  • Sprinkle several tablespoons of non-dairy coffee creamer over the suds. The fat in the creamer will help break down the bubbles. Wait five minutes for the suds to lessen.
  • Follow the steps in Option 1 to flush out the dishwasher.
Note: This process may need to be repeated several times to flush all the suds causing material down the drain.

Causes of excessive sudsing:

  • Make sure that the right type and amount of detergent is used: Using the wrong type or too much detergent can cause over-sudsing and leaks or flooding conditions. Only detergent specifically designed for automatic dishwashers such as Electrasol®, Cascade® or Cascade Complete® should be used.

  • View a short video about using hand soap:
    Play Video

  • If the water is not draining and there are no suds present or water is leaking from air gap on the sink, there may be a plumbing issue.

    For more suggestions.

  • For any water coming from under the dishwasher, not attributed to a plumbing problem, GE recommends contacting service.

  • Incorrect use of rinse agents: Spills of liquid rinse aid can cause sudsing and water leaks. If rinse aid is spilled while filling, clean immediately with a damp cloth. Leaks could also occur when using a solid rinse aid because it is dispensed throughout the entire cycle instead of when it is needed in the final rinse. GE recommends the use of liquid rinse aid only because the liquid is dispensed in the final rinse when needed.

    Note: Rinse agents can cause sudsing when using very soft water to wash dishes. If you have a water softener and get sudsing, consider discontinuing use of rinse aid.

    Note: See your Owner's manual for proper use of detergents and rinse agents.

  • Door Leaks:

  • Door leak on a new dishwasher: The dishwasher will have to go through a several complete wash cycles to seat the door gasket.

  • Check to be sure the edge of the control panel is not hitting the adjacent cabinet. The door may give enough to latch, but not enough to form a tight seal. Reposition the dishwasher so it does not make contact the cabinet.

  • For models with a light grey gasket mounted around the edge of the door, check the front, inside, lower corners of the dishwasher tub for black corner gaskets, one on each side. Are they missing or damaged? In either case, you can purchase a GE part or accessory on-line.

    Note: Models with a black door gasket mounted on the tub do not have corner gaskets.

  • View a short video about replacing the corner baffles:
    Play Video

  • Inspect the door gasket for tears, cuts, and wear. If there are any tears, cuts, or wear, the door gasket may need to be replaced. Two types of door gaskets are used.

    Some models have a black door gasket mounted on the tub. This gasket can be inspected visually.

    Other models have a light grey door gasket mounted on the door. This gasket wraps around the bottom of the door and is inspected both visually and, on the bottom, by touch. The ends of the gasket on these models do not come together, by design, on the bottom of the door. There is approximately a three inch gap between the gasket ends. This is normal and does not indicate a problem with the gasket.

    View a short video about replacing the door gasket:
    Play Video

  • Make sure that the holes in the spray arm are clear. Particles of food, detergent or mineral deposits can deflect water out the front door. (Holes or splits on the side of a spray arm can also cause this.)

  • If the above suggestions do not resolve the issue, service may be needed. If you would like to schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737 or schedule a service appointment on-line.