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Refrigerator - Icemaker Not Dispensing,or Not Making Ice

Check that the feeler arm on the icemaker is in the down position and is not blocked.

If the icemaker does not have a feeler arm make sure the icemaker paddle is not blocked under the icemaker.

For more information on the causes of new icemakers not making ice.

For more information on normal ice production.

Side by Side models:
  • The filter may be loaded with sediment that can cause low water pressure.
  • The water pressure must be between 40 and 120 psi.
  • Pressures below 40 psi may cause a malfunction of the icemaker (i.e. producing hollow cubes or no ice production).
Test the water pressure:
  • Dispense water from the dispenser into a large measuring cup for 20 seconds. If the measuring cup contains less than 13.5 ounces (400 metric centimeters), the water flow is inadequate.
If the amount of water is less than 13.5 ounces then the refrigerator fails the test, remove the filter and test the refrigerator again with the by-pass plug in place.

  • If the refrigerator dispenses the proper amount of water with the by-pass plug in place, then the filter should be replaced.
  • If you no longer have the by-pass plug and it has been over three months since the filter has been replaced, you should replace the filter.
  • If the refrigerator fails the test again and you know you have the proper water pressure in your home, you should call service to check the refrigerator.
If the amount of water collected is over 13.5 ounces then the refrigerator passes the test and the dispenser is working correctly.

Ice not Dispensing Due To Clumping Ice

Your dispenser may not be dispensing due to clumping ice cubes. The ice cubes in your icemaker may be clumping for a couple of reasons:

Low food load:

  • The defrost cycle radiates heat into the freezer. The ice in the freezer will naturally absorb the heat. This will cause the ice to melt slightly during defrost, then eventually freeze together in clumps. Increasing the food load in the freezer will buffer the warmth from the defrost cycle and keeps the ice from melting.
Lack of use:
  • When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up.
  • If you do not use a large amount of ice, move the feeler arm on the icemaker to the up position to turn off the icemaker and stop ice production.
For more information on the causes of clumping cubes.

If the ice bucket is not seated correctly, ice will not dispense properly. Make sure the ice bucket is in the correct position. Refer to Use & Care manual.
Download a free copy of the Owner's Manual and/or Installation Instructions.