Refrigerator - Too Cold, Freezing Food

Side by Side Models

If foods, such as fruits and vegetables, in the refrigerator are freezing, it can be caused by several things. First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit.

If food in the bottom of the refrigerator is freezing, this could be caused by a refrigerator not having enough food to absorb the cold air.
If food in the door is freezing, move the door bins up or down so they are one notch away from freezer vents (Side by Side models only).
The fresh food control should be at the normal setting of 5.

Freezer on Top Models
First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenehit. The freezer should be between 0 and 8 degrees Fahrenheit.

Since the cold air coming into the fresh food section originates in the freezer above, the rear of the top shelf will be the coldest spot in the fresh food area. Avoid placing delicate items that freeze easily on the back half of this shelf.
If food is freezing in the produce (fruits and vegetables) or meat pan, it may be that the temperature controls are not set high enough. Since cold air naturally falls, the pans can get too cold if the refrigerator is not running long enough to maintain good air circulation. Adjust both controls up one notch.

If none of these steps corrects the temperature, you may want to schedule a service appointment on-line or call us directly at 1-800-432-2737.

To view a short video on refrigerator cold spots:
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To view a short video on adjusting the temperature on dual temperature control models:
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To view a short video on adjusting the temperature on single temperature models:
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