Refrigerator - Icemaker or Water Dispenser is not Getting or Dispensing Water

If the icemaker is not getting water, check for the following problems:
  • Be sure that the icemaker is turned on and plugged in. The power cord for your icemaker is plugged into the left or back wall of the freezer.
  • Check to make sure that the water supply line valve is turned on. This valve is usually found under the sink or in the basement. This is the only water supply line needed for the refrigerator.
  • Be sure that the freezer has cooled down properly after the initial installation. This may take several hours.
  • Make sure the plastic fill line on the icemaker has not come out of the back of the icemaker.
  • Check the fill tube (plastic tube above the icemaker) going into the icemaker. In order to do this, the icemaker must be removed. If the tube is frozen solid, you will most likely need a new water valve.
    Schedule a service appointment on-line.

    To view a short video on icemaker on/off switch:
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If the icemaker is getting water, but there is no water to the dispenser, check for the following :

  • If the doors were removed during installation, be sure that the door wiring harness is plugged in. Refer to your Owner's Manual/Installation Instructions for the specific location of the wiring harness.
    Download Owner's Manuals and/or Installation Instructions

  • Check the water lines and make sure they are not kinked or restricted.
  • There is a tank behind the vegetable drawers or on the left side of the Fresh Food compartment that could be frozen. You may be getting water in the icemaker, but not the dispenser. To rid the tank of the ice, check the set temperature on your controls. If it is set colder than the recommended setting, adjust to a warmer setting.

Note: On GE Smartwater Filter™ Models, a clogged water filter can prevent water from entering the icemaker and dispenser. This filter should be changed every six months or until the filter indicator light is on. To determine if the filter is clogged, remove the filter and replace with the bypass plug that was provided with the unit. If water is dispensed, the water filter is the issue. Purchase a GE part online

View a short video about slow water:
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View a short video about further troubleshooting your dispenser:
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