The Harmony washer electronics can automatically determine if problems exist with the machine. Sometimes an error code can also be present because of things the machine cannot control: like changes in house voltage, water pressure, or temperature. |
"A problem has been detected with this unit" will be displayed on the screen.
The most common solution for this message is to turn the machine OFF and then ON. However, this message will sometimes cause the control to stop the machine from working. With this type of error, the control panel will need to be reset. The following steps will allow you to reset your control.
Should the controls or washer not function properly after these steps, you may call for service at 1-800-GE-CARES (800-432-2737) or schedule service online.
- Clear the ERROR from the screen:
Press and hold the MY CYCLES and BACK buttons simultaneously for 3 seconds. The control will display any recorded errors. Please write down what error codes are shown on your screen in case service is needed. If a MORE icon is displayed on the screen, press MORE to list additional errors. When the EXIT button appears, press EXIT.
- Remove Power:
Follow the onscreen instructions to remove power (unplug unit) and then immediately plug unit back in.
- Clear Setup Mode:
After power is restored, a setup screen that begins with "Congratulations..." will be shown. DO NOT PRESS the OK button shown at the bottom of the screen.
Press the START/STOP and POWER buttons simultaneously until the Home Screen is displayed. Your unit is ready to function normally.