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Refrigerator - Water on Floor

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance cleaning.

  • Check the drip pan. The drip pan may be out of position or have a hole in it. Most current (1989 to present) GE, RCA, and Hotpoint refrigerators have fixed drip pans either built in as a part of the compressor mount or physically attached to the condenser. The only way to determine for sure is by removing the bottom grill and looking. If your model has a removable drip pan, it will be cream in color, sitting on top of the black condenser coils.
  • Check the water valve to see if it is leaking or flooding. It may be stuck in the on position. If this appears to be the case, please schedule a service appointment with GE Consumer Service at 1-800-432-2737 or schedule a service appointment on-line.
  • Some leaks could be plumbing issues. Check the copper water line to the water valve. It may be loose or split. Please contact your local plumber if your leak appears to be coming from the copper line itself.
  • Check the plastic fill-line from the water valve to the icemaker. It may be loose or split. If this appears to be the case, shut the water off and tighten the water valve. If you would like to schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737 or schedule a service appointment on-line.

    View a short video about checking the water line from the front:
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  • To shut water off, carefully pull refrigerator out from wall, locate water connection on back of refrigerator. It is usually on the right as you look at the back. Follow the copper water line to where it connects to your house water supply. In most homes it is located under the kitchen sink. There is a small shut-off valve at the connection; turn valve clockwise to shut water off.

  • Note: before you shut the water off, push the feeler arm of the icemaker up to shut the icemaker off.