| If you have dishwasher detergent stuck in the soap cup after a full cycle, please check for the following conditions:
- The water temperature should be at 120 degrees (140 degrees if your dishwasher has water heating capability). Check your water temperature Check your water temperature.
- Make sure the soap cup is not blocked by anything.
View a short video about the soap cup operation:
Allow the dishwasher to fill and make sure it is getting a proper amount of water. The dishwasher should fill for about 90 seconds. On Permatuf® plastic tub models, the water should measure 3/8" above the island near the center of the tub. On all other models, the water should measure about 1/2" below the heating element.
Check the lower spray arm for any blockage in spray holes or items that would restrict its turning.
Make sure the soap cup has opened at the end of the cycle.
Check the sump area inside the dishwasher for any restrictions.
Information on how to clean caked soap out of the cup .