FAQs | Parts & Accessories

1. How do I return a damaged part or accessory and get a replacement?
2. Is there a time limit on returning a part or accessory?
3. Where should returned, damaged, or unneeded parts and accessories be shipped?
4. How do I cancel my part order?
5. What is the warranty for parts and accessories?
6. How do I order a replacement part for an appliance that is still under warranty?
7. How do I order an out-of-stock part or accessory?
8. How do I purchase parts and accessories in Canada?
9. How do I purchase parts and accessories in Puerto Rico?
10. Where do I find replacement parts, accessories and literature for my GE/Black & Decker brand small household appliances?
11. Where do I find replacement parts, accessories and literature for small household appliances bought at Wal-Mart?
12. Where do I find replacement parts for my GE/Thomson brand electronics (TVs, VCRs, etc.)?
13. Can I order parts and accessories via email if the part is not listed on the site?
14. What are my shipping options?
15. What is the delivery status for my parts order?
16. How do I view a part list or parts diagram for my appliance?