We may ask you to provide various personal information when using the services, as described below. If you use GE Appliances' SmartHQ platform, we will collect and store data from your connected appliances and/or devices in accordance with our SmartHQ Privacy Statement.
We may need to collect and use some of the information listed below because we are either legally required to do so or because we need it to provide the requested services to you. If you do not provide the information that we ask for, we may not be able to provide you with the requested services.
PRODUCT AND ACCOUNT REGISTRATION
When you register a product or an account with GE Appliances, we ask you to provide your name, address, phone number, email address, and your product's model number, serial number and purchase date. You are required to provide this information so that we can register your product or account.
If you schedule a service call or delivery, make a consumer inquiry, or email us, we may collect your name, telephone number, and email address so we can respond to your questions and comments. You may choose to provide additional information as well, such as the model and/or serial number of your product, the date your product was purchased and/or installed, or the nature of your issue or question.
If you choose to participate in our promotional activities, such as rebates, contests and other similar promotions, we may collect your name, email address, and your telephone number to administer your participation. We may also collect additional information, such as the model and/or serial number of your product, and the date your product was purchased and/or installed, so that we can confirm that you qualify to take part in a specific promotional activity (e.g., when a promotional activity is available only for users of certain products or services). Some of these activities have additional rules containing information about how we use and disclose your personal information.
THROUGH APPLICATIONS & OTHER ONLINE ACTIVITIES
QUESTIONNAIRES AND SURVEYS
We occasionally may ask visitors to our web site and consumers to complete online surveys and opinion polls about their activities, attitudes and interests. These surveys help us serve you better and improve the usefulness of our site. In conducting these surveys, we may ask you for your name and email address. We do not keep any personal information about you in connection with your participation in a GE Appliances survey unless you specifically agree to provide that information.
SEND CONTENT TO A FRIEND
You can send certain content to your friends. To do so, we ask you to provide your name and your friend's email address. We use this information to send the content to your friend.
If you use any location-enabled products, you may be sending us location information. GE Appliances does not store or use this information other than to provide the service you requested. For example, a mobile product may use GPS data to find a nearby dealer and/or service provider of our products. Location-enabled features for GE Appliances websites are opt-in and you have control over your participation and can turn these services off at any time.
We may collect personal information from you offline, such as when you visit our stores, interact with us or our distribution networks (including dealers and their related entities), or attend one of our trade shows/events. In this case, we will collect such personal information as you choose to provide to us. For example, if you want to receive additional information on one of our products or services via postal mail, we will collect your name and address so that we can send you the requested information.
INFORMATION FROM THIRD-PARTY SOURCES
We may receive information about you from publicly and commercially available sources, such as such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected) and from other third parties (as permitted by law), which we may combine with other information we receive from or about you. In addition, if you elect to connect your social media account to your web site account, certain personal information from your social media account will be shared with us, which may include personal information that is part of your profile or your friends' profiles.
We ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the services or otherwise to us.