Product Recall Information
GE Profile Front-Load Washers - October 3, 2012 Recall
The U.S. Consumer Product Safety Commission and the General Electric Company (GE) have announced a voluntary recall of 62,000 GE Profile™ front-load washing machines, manufactured between April 2008 and October 2010. These washers were sold in white, red, and gold colors. You can submit your model and serial number below or call the GE Hotline to determine if your washer is included in the recall.
Find out if your washer is included in the recall
Schedule free repair service if your washer is included in the recall.
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The model and serial number tag will look like this:
The washer’s basket seam can separate during the final spin cycle, which in some instances can breach the washer’s top panel, posing a potential risk of injury. GE has received 19 reports of incidents where the washer’s basket separated during the final spin cycle, 10 of which breached the unit’s top panel. No injuries have been reported.
GE will provide a free repair to all consumers with units affected by the recall. Consumers wishing to use the washer while waiting for a repair must first adjust the spin speed setting to “Medium” or “Low” before each use of the washer.
The model and serial numbers are important, as not all GE Profile washers are included in the recall. Look at the bottom right side panel or the top door frame of the washer to locate the model and serial number.
Monday through Friday, 8 a.m. - 5 p.m. ET.
Before calling, have the model and serial numbers on hand.