To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.|
1. Banging noise when the washer is filling
2. Thumps, bumps, bangs, rattles, grinding, shaking or vibrating during agitation or spin
4. A "sawing" noise
5. A "sloshing" noise
6. A gurgling, slurping or "sucking" noise
7. Squealing or whistling during fill
8. Swishing, swooshing, or roaring train during the spin
9. Knocking noise during agitation or spin
10. Knocking noise when draining
11. Agitation noise upon pushing the START button
- A Banging noise when the washer is filling is most likely caused by plumbing problems such as rattling pipes. You may wish to call a plumber to correct the problem.
- Thumps, bumps, bangs, rattles, grinding, shaking or vibrating during agitation or spin:
1995 and newer washers have a shipping rod located on the bottom right side of washer, that must be removed just prior to setting the washer in place. If rod is not removed, the washer will shake, grind, or vibrate.
For details on the location and removing the shipping rod.
Note: Banging noise during a drain cycle may occur from
the drain hose hitting against the back of the washer. This can occur if the drain hose is not secured properly.
Check your installation instructions for information on proper installation of drain hose.
View a short video about the shipping rod:
Squeaking:If washer is brand new, run 5 complete cycles. This is a normal noise. There is a small break in period. After the 5 cycles the noise will go away. If a squeak develops on an older model, service may be needed. If you would like to schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737 or schedule a service appointment on-line.
A "sawing" noise in agitation is normal: On 1995 and newer washers, this occurs until the brake pad "wears in" with the braking surface. The noise
should stop after a short period of use.
A "sloshing" noise: This noise may be heard throughout the cycle; this too is normal.
A gurgling, slurping or "sucking" noise: This noise before (and possibly during) the spin cycle is a normal sound as the drain pump finishes draining the water from the machine. The noise will stop as the water is extracted from the clothes during the spin cycle.
Squealing or whistling during fill: may be caused by too much water pressure. Try adjusting hot and cold water valves. If the noise diminishes after adjusting valves, it is likely the water flow through your home. You may wish to
contact a plumber.
If this does not correct the problem, the screens in the water valve may need to be cleaned or the water valve may need to be replaced.
To check the screens for blockage:
- Unplug washer from wall outlet.
- Turn off water at inlet faucets.
- Pull the washer away from wall to allow enough room to get in behind it.
- Locate hose connections on washer, using a pair of slip-joint pliers turn metal hose connections counter clockwise to remove.
- Allow hoses to hang into a bucket to catch water
- On the back of the washer where the hoses were connected is the water valve. Inside the hot and cold water connection on this valve are the screens.
- Gently pry out the metal screens with a small screwdriver or plastic screens with needle nose pliers, being careful not to damage the screens.
- Cleans screens with a toothbrush to remove deposits.
- Reinstall screens, attach hoses, turn water on and check for leaks.
- Plug washer into wall outlet and slide back in to place.
Swishing, Swooshing, Roaring Train noises during the spin cycle are caused by the water and/or suds being trapped between the basket and the tub during the spin cycle.
These noises should go away as the pump eliminates all the remaining water and/or suds.
Knocking noise during agitation or spin: Customers may notice a normal washer sound that sounds like a metallic knock, double knock, or metallic clunk. This sound occurs when the washer transitions from a stop or paused state to running in spin. It happens several times a cycle after speed changes or pauses. This sound is normal and is caused by two components in the drive system engaging quickly.
Many washers have features such as pulse agitation and pauses during rinse and spin for reduced clothes wear and to reduce likelihood of soap residue. These short pauses of less than 1 minute are normal and will reduce clothing wear and increase water extraction. Customer may hear the speed change and needs reassurance that this is normal.
To view a short video on normal washer sounds in Profile Washers:
Knocking noise when draining: Foreign objects may have collected in the drain pump. There is an access cap on the back of some Spacemaker washer models that can be removed to allow you to clean out the drain pump if necessary. Disconnect the power before attempting to clean the drain pump on the Spacemaker models. Note: Please tilt your washer forward and place a container such that any residual water in the washer will be collected when the access cap is removed.
An "agitation noise" upon pushing the "START" button is normal operation for models that have the load sensing feature. The washer will cycle back and forth in order to determine the wash load size before the washer begins to fill with water.
If the above suggestions do not resolve the issue, service may be needed. If you would like to schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737 or schedule a service appointment on-line.