PRODUCT RECALL INFORMATION

KNOB-CONTROL ELECTRIC RADIANT COOKTOPS
GE MODEL JP3030

Date: November 30, 2023

Description: This recall, conducted in conjunction with the U.S. Consumer Product Safety Commission (CPSC), involves GE-branded JP3030 knob-controlled electric radiant cooktops manufactured from July 2022 through September 2022 with serial numbers beginning with prefixes LT, MT, RT or ST. The recalled cooktops have black or white glass cooktop surfaces and have four radiant burners with four corresponding “Hot Cooktop” lights and with four burner control knobs located on the right side of the cooking surface.

Hazard: The cooktop’s burners can remain on after use even after being turned to the “off” position due to misaligned burner knob stems and fractured burner knob components that can exist in units manufactured between July 2022 and September 2022, posing a burn hazard to consumers.

CONTACT GE APPLIANCES FOR SERVICE

Consumers should immediately contact GE Appliances to arrange for free installation of a replacement burner knob assembly. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop. In the affected units, the burner can remain on following use even after being turned to the “off” position. In this case, the “On” indicator light will not be illuminated, but the “Hot Cooktop” light corresponding to the burner will remain illuminated until power to the cooktop is turned off at the breaker switch.  

Recall Hotline: 877-261-1509
Monday through Friday, 8 a.m. to 5 p.m. ET

Or email* us at: ge5491@geappliances.com

Please have the following information available prior to calling or emailing us to request service:

Name:
Model #:
Serial #:
Address:
Phone Number:

*All emails will receive a call back by telephone so please be sure to include your phone number. Representatives will not reply via email.

Additional Information:

• • Cooktop Recall FAQs

  • CPSC Press Release

  • Canadian Consumer Recall Information

Incidents/Injuries: GE Appliances has received 83 reports of incidents in which a burner failed to regulate temperature accurately and/or power off when the knob was turned to the off position. No injuries have been reported.

Sold at: Major home improvement and appliance stores nationwide, including Best Buy, Lowe’s and The Home Depot from July 2022 through 2023 for between $1,110 and $1,220.  

Manufacturer: Haier US Appliance Solutions Inc., d/b/a GE Appliances, of Louisville, Kentucky

Manufactured in: United States