Product Recall Information

  • What model numbers are included in the recall?
  • Can I continue to use my recalled micro-oven combo? It seems to be working fine.
  • What should I do if I have a recalled GE micro-oven combo?
  • What should I do if I have a recalled Kenmore micro-oven combo?
  • Have there been any injuries? Any property damage?
  • What went wrong with these particular GE micro-oven combo models?
  • Can I receive a new micro-oven combo instead of the service call?
  • Do I have to use the rebate?
  • What do I need to do to get my rebate?
  • What do I need to do to get my rebate for my Kenmore micro-oven combo?
  • Can I use my microwave under supervision?
  • Can I use the lower oven?
  • How does GE know that the lower oven is safe to use?
  • Does this recall affect other microwaves such as a countertop or over the range?
  • How are GE service technicians repairing the recalled micro-oven combos?
  • Will the repair affect the performance of my micro-oven combo?
  • Did the CPSC force GE to issue a recall?
  • Can I repair their micro-oven combo myself?
  • What if a I have a service contract on my micro-oven combo?

Recall Hotline

1-888-569-1588
Monday through Friday, 8 a.m. - 5 p.m. ET.
Before calling, have the model and serial numbers on hand.