Product Recall Information

  • What model numbers are included in the recall?
  • What is the issue that prompted the recall?
  • What do you mean when you say explode or explosion?
  • What is the difference between a Rangetop and a cooktop?
  • How many units are included in the recall?
  • Can consumers continue to use their Rangetops?
  • How can a consumer tell if their Rangetop is one of the affected models?
  • What should a consumer do if she/he has a recalled Rangetop?
  • Are any of these recalled Rangetops currently being made?
  • How many incidents is GE aware of? Have there been any injuries?
  • What will GE do to repair my Rangetop?
  • I have a Rangetop operating on natural gas; does my unit require a repair?
  • How do I know if my natural gas unit was converted to operate on LP gas?
  • Can I repair the Rangetop myself, or can I take it to a dealer for repair?
  • What if a consumer had a service contract on their Rangetop?
  • How much will the repair cost consumers?
  • Were these Rangetops sold in Canada?

Recall Hotline

Monday through Friday, 8 a.m. - 5 p.m. ET.
Before calling, have the model and serial numbers on hand.