Product Recall Information
GE initiated this voluntary recall because product safety is a top priority and we stand behind our products and are committed to our consumers. The washer’s basket seam can separate during the final spin cycle, which in some instances can breach the washer’s top panel posing a potential risk of injury.
Approximately 62,000 GE Profile™ frontload washers are included in the recall. The frontload washers were manufactured between April 2008 and October 2010. The washers were sold in white, red and gold colors.
Only the following models and serials are included in the recall:
Brand Model Number begins with: AND Serial Number begins with: GE Profile™ WPDH8800, WPDH8900, WPDH8910 All serial numbers with these models are included.
The model and serial numbers are located on the bottom right side panel and on the top door frame of the washer, after opening the door.
Consumers should call the Recall Hotline toll-free at 1-888-641-9739 from 8 a.m. to 5 p.m. Eastern Daylight Time Monday through Friday to arrange for a free service call. Before you call, write down the model and serial number of your washer.
Consumers should contact GE for a free in-home repair at www.geappliances.com/ge/recall. Consumers wishing to use the washer while awaiting a repair must first adjust the spin speed setting to “Medium” or “Low” before each use of the washer. Adjusting the spin speed as directed is necessary to use the washer safely while awaiting the repair.
No. GE is offering a free in-home repair to all customers affected by this recall. To schedule a free in-home repair, contact GE at www.geappliances.com/ge/recall 24 hours a day, 7 days a week or call the Recall Hotline toll-free at 1-888-641-9739.
If you live in Canada, contact the Mabe Canada Recall Hotline at 888-572-6152 from 8:00 a.m. to 5 p.m. Eastern Time Monday through Friday for a free repair or send an email to [email protected]. Before calling, consumers should write down the model and serial number of their washer.
Monday through Friday, 8 a.m. - 5 p.m. ET.
Before calling, have the model and serial numbers on hand.