Product Recall Information

  • Why is GE recalling the product?
  • What is the issue that prompted the recall?
  • What is the repair solution?
  • Which model and serial numbers are affected by the recall?
  • How can a customer tell if their Zoneline is affected?
  • Can customers continue to use their PTACs?
  • How do I close the vent door on my PTAC?
  • What should a customer do if she/he has a recalled PTAC?

Recall Hotline

1-866-723-2697 Toll-Free
Monday through Friday, 8 a.m. - 5 p.m. ET.
Before calling, have the model and serial numbers on hand.