Dehumidifiers & Air Purifiers
Troubleshooting

Troubleshoot an Issue

Whether you're trying to troubleshoot an issue to fix yourself, schedule service with a qualified technician, or order a replacement part, we can point you in the right direction. Try our FAQ links below or search our dehumidifier and air purifier support articles to find help.

Dehumidifier FAQS

  1. My dehumidifier is not collecting water.
  2. Water is not draining through the drain hose from the dehumidifier.
  3. How do I clean my dehumidifier?
  4. The fan runs continuously on my dehumidifier.
  5. What do the fault or error codes that appear on my dehumidifier mean?

Service and Repair For Dehumidifiers and Air Purifiers

At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates.

GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday–Friday: 8 a.m.–8 p.m. ET
Saturday–Sunday: Closed

Update a Service Appointment or Check Pricing

Apply to become an Authorized GE Appliances Servicer