Large Appliance Returns
If you purchased your appliance from a retailer, please contact that retailer.
If you purchased your appliance from a retailer, please contact that retailer.
Return within 7 Days and Receive Full Product Refund
You may return an appliance for refund or replaced up to 7 days after the date the product is delivered to your home without paying any restocking or pickup fees. Be sure to inspect your appliances for damage within the first 7 days. Service charges, such as delivery and installation fees will not be refunded.
Return and Replacements within 30 Days
Returns or replacements requested after 7 days, but less than 30 days after the delivery date, will incur a 25% restocking fee, plus a pick-up fee. This amount will be deducted from the refund of the returned appliance.
All items being returned for a refund, must be in re-sellable condition. A refund will be issued after the product(s) have been picked up and deemed re-sellable.
No Returns or Replacements after 30 days
If the 30-day return period has passed, and your appliance is still under warranty, you may schedule a repair online (fees may apply). For more information on warranty service, call 1-800-GECares (1-800-432-2737).
How to Return a Large Appliance
If your appliance falls within the return policy window,
just grab your order number and call
1-800-430-1757
Monday – Friday 8AM – 8PM EST
Saturday 8AM – 5PM EST
You'll be given a return authorization (RA) number. You will need this return authorization number before the appliance can be picked up for return.
Once you've received a return authorization number, a GE Appliances authorized delivery agent will contact you to coordinate pickup of the product. You must be present at the time of product pickup/exchange to complete the return.
If your appliance falls within the return policy window, just grab your order number and call
1-800-430-1757
Monday – Friday 8AM – 8PM EST
Saturday 9AM – 5PM EST
You'll be given a return authorization (RA) number. You will need this return authorization number before the appliance can be picked up for return.
Once you've received a return authorization number, a GE Appliances authorized delivery agent will contact you to coordinate pickup of the product. You must be present at the time of product pickup/exchange to complete the return.