Return Policy For Products From Our Partner Brands

Kona Wood Pellets - Refund or Replacement

If you receive a defective or incorrect product, you can return it within 60 days of purchase for a full refund or replacement. If you opt for a replacement, we will handle all costs involved in providing you with a new product.

To be eligible for a full refund, the merchandise must be in new or like-new condition, include all original accessories, and be returned unopened in its original packaging. We will promptly credit your account upon receiving your return.

To begin the return process, please call:

1-800-430-1757
Monday – Friday 8AM – 8PM EST
Saturday 8AM – 5PM EST