Commercial Laundry - Launderday App

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Getting Started

how to set up an account

First, scan a QR code on a machine to download the app or search online for the Launderday app. Open the app and follow the instructions to register.

how much does it cost to run a laundry cycle?

Laundry cycle fees are established by each facility manager/owner. Check your location for current prices and fees.

how to get help with my laundry cycle

If the laundry machine is having problems, please seek help from the laundry facility manager onsite. If you experience a faulty cycle and wish to request a refund you can do so by going into cycle History, choosing the cycle in question, and processing a refund request.

Account & Payment

Where to find my current balance?

Your current balance can be found by navigating to the menu in the app and selecting “Payment”

How DOES auto reload work?

If you don’t ever want to worry about your account reaching zero and interrupting your laundry day, just select “auto reload” in the Payment section of the app. When your account is running low, the Launderday app will automatically load your account with the amount of your choice!

WHAT ARE THE Minimum account load amounts?

Your Launderday account takes a load minimum of $10. We’ve learned this is the approximate cost of doing a day’s worth of laundry in most laundry facilities, and we want to make your laundry day as hassle free as possible!

HOW DO I log out OF LAUNDERDAY?

Go to the app menu and select “sign out”. For your convenience, Launderday keeps you signed in until you choose otherwise.

I can’t log into my account

If you are having a hard time logging in, try resetting your password.

How to verify your email with a magic link

Go to the email account that you entered when you signed up. There you will receive a link for Launderday. Click on it to verify your email address!

WHAT FORMS OF PAYMENT DOES LAUNDERDAY ACCEPT?

You can pay with Visa, Mastercard, American Express credit or debit cards as well as Apple and Google Pay.

How DO I remove my credit card?

Go to the app menu and go to Payment to modify, set new defaults, or remove a method of payment

I was overcharged for my laundry cycle.

Any cycle dispute can be handled by going to the app menu and then History. There you can choose the cycle in question and request a refund.

hOW DO I GET A Laundry cycle refund?

A cycle refund request can be made quickly and easily by going to the app menu and then History. Choose the cycle you want to dispute and request a refund. Keep in mind the cycle refund request is between you and the person managing the Laundry Facility where you ran a cycle. You can check on the status of your request in the History tab, and you’ll get a notification when the request is processed.

Can I pay per cycle?

Each cycle fee is deducted from the balance that is held in your Launderday account. A minimum $10 load is required each time your account is loaded.

Why am I being charged in increments of $10?

We’ve learned that most Laundry days cost $10 or more. Having this amount as a minimum in your account keeps things fast and easy for you, as well as keeping processing fees low for laundry facility owners.

HOW TO GET AN Account balance refund?

If you have a balance remaining in your account and you wish to have it refunded before you delete the app, reach out to us at CommercialLaundry@geappliances.com.