Connected Home Security

GE Appliances is vigilant about securing your connected appliance.

At GE Appliances we are very aware of the need to protect your appliance. We take steps to protect your appliance by Security Built-in, a process and methodology that builds in security during all aspects of the development and the manufacturing of your GE appliance. Your appliance is protected using industry standard security methodologies as used in online banking and other electronic commerce.

Questions about Security
We are committed to answering your questions or any concerns you may have. At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service.

Please read our frequently asked questions below.
If this does not address your needs, please contact GE Appliances Connected Home Help Desk
1-800-220-6899
Monday - Friday: 9 a.m. - 6 p.m. ET

GE Appliances Connected Home Security Guidance

GE Connected Appliances are designed to deliver a connected home experience while protecting your data. The installation/configuration of these products involves other computer products in your home, such as a smart phone, tablet, and Wi-Fi network. This guide lists tips and best practices regarding security aspects of these devices.

1. Choose a unique SSID (network name)
If your SSID is not unique, GE connected appliances may have trouble identifying your network or automatically connecting to your network.

2. Change the default administrator password on your home wireless network
Not changing the default administrator password on your home router increases your security risk.

3. Use WPA2 encryption on your home wireless network
The four most common home wireless network configurations are: Open, WEP, WPA, and WPA2. Choose WPA2 for the highest level of protection.

Open (or unsecured mode), does not provide authentication or encryption. If you use this security mode, anyone in close proximity to your Wi-Fi network will be able to join your network, use your Internet connection, and access any shared resources. In addition, they will be able to read much of the data you send over the network. For these reasons, this Wi-Fi mode is highly discouraged.

WEP (Wired Equivalency Protocol) provided protection through encryption when it was first introduced in 1999. Unfortunately, tools are now commonly available that allow an attacker to break into a WEP network in a matter of minutes. For this reason, WEP should also be avoided.

As one of the most robust forms of security offered by Wi-Fi products today, WPA2 (Wireless Protected Access) is strongly recommended. When using WPA2, both TKIP (Temporal Key Integrity Protocol) and AES (Advanced Encryption Standard) options are typically available. While TKIP is still widely considered secure, the AES option is preferred.

Please refer to your router manufacturer's documentation or contact your local computer/network service provider for help ensuring that your Wi-Fi network is adequately secured.

4. Choose a strong password
It is suggested that strong passwords be used, conforming at a minimum to the following rules:

  • At least eight characters long
  • Does not contain your name, email address, or other personal identification
  • Does not contain a complete word
  • Contains characters from all of the following four categories:
    1. Uppercase Letters
    2. Lowercase Letters
    3. Numbers
    4. Symbols found on the keyboard

5. Security Patching
Keep your smart phone(s) and tablet(s) up-to-date with security patches provided by the manufacturer. Please refer to your device's operating system and software application manufacturers for appropriate guidance.

6. Smart Phone and Tablet password protection
Ensure that your smart phone and tablet always has a screen lock password and is set to automatically enter a locked state after a short period of inactivity.

7. Loss of your Smart Phone and Tablet
Call the GE Appliances Connected Home Help Desk as soon as possible if your lost or stolen smart phone has a GE Connected Appliances app installed. GE Appliances can disable outside-of-the-home control of your appliances. If you cannot reach the GE Appliances Connected Home Help Desk immediately, please contact your smart phone provider to notify them of your lost device.

GE Appliances Connected Home Help Desk
1-800-220-6899
Monday - Friday: 9 a.m. - 6 p.m. ET