Product Recall Information

GE Zoneline Air Conditioner/Heat Unit


In cooperation with the U.S. Consumer Product Safety Commission, GE Appliances (GE) has announced a recall of certain GE Zoneline® packaged-terminal air conditioner and packaged-terminal heat (PTAC) units due to a risk of fire. The affected models were sold from January 2010 through December 2013.

Please read this notice carefully and enter your model and serial numbers below to determine if your PTAC is affected. To schedule service if your PTAC is affected, please call the GE Recall Hotline below.

Do not operate the PTAC with the external vent open until after the unit has been repaired.

See FAQ for how to close the vent door

Find out if your zoneline is affected

Free repair service is available for units affected by the recall.

All fields are required.

Recall Hotline

1-866-723-2697 Toll-Free
Monday through Friday, 8 a.m. - 5 p.m. ET.
Before calling, have the model and serial numbers on hand.

  • See list of recalled models