Refrigerators, Freezers and Icemakers
Troubleshooting and Support

If the refrigerator is running but not cooling at all or is not cold enough, there are several places you can check to figure out why. Visit this page for more information on the following things to check when your refrigerator isn’t cooling properly:  

• Temperature Control Settings
• Time Since Installation
• Refrigerator and Freezer Food Load
• Refrigerator and Freezer Door Closure
• Large Containers Blocking Airflow
• Dirty Condenser Temperature of Installation Area
• Proper Air Clearance
• Interior Lights
• Diagnostic Mode

If refrigerator’s ice maker is getting water and making ice, but there is no water coming from the water dispenser, there are a few things you can check. Please review list below and then click here for more detailed information on getting to the bottom of the issue.

• Issues after a new refrigerator installation
• Frozen water tank or water tubing.
• Water filter or water dispenser issues

Sometimes a few drips of water coming from your refrigerator water dispenser is totally normal. But drips that continue long after you’ve filled and removed your glass could be a reason for concern. For more information on leaky fridge water dispenser issues, visit this page.  

It can be frustrating for your fridge water dispenser to take a long time to fill up your water glass, but if the issue isn’t a lack of patience, you may need to check a few things to see if there’s a real issue. Your problem could be:

• Slow flow because your newly installed refrigerator water reservoir hasn’t had a chance to fill completely.
• No or slow water running from your filter could be because of a clogged (or partially clogged) water filter.
• You notice a tiny dribble of water after you remove your filled glass from beneath the spigot.

Visit our support page for more information about how to identify and fix these issues.

How disappointing it is to try to make an ice-cold glass of water when you notice your ice maker isn’t producing ice. To identify the problem and possibly fix it, check for these issues:

• Temperature of your refrigerator
• Water filter clogged or in need of a replacement filter
• Ice may be stuck in the internal ice mold
• Newly installed refrigerator may need 24 hours to fill ice bucket

Read more on finding and correcting these issues here.  

GE Appliances, a Haier company, has transitioned to environmentally friendly refrigerants in household refrigerators and freezers. We are proud to offer consumers several models using R600a refrigerant—a refrigerant with no ozone depletion issues and a much lower global warming potential than the refrigerants we used prior to 2022. Click here to find a list of GE Appliances refrigerator models currently using R600a.  

When all you want is an ice-cold beverage, it’s certainly disappointing to find out your ice maker isn’t working. To help figure out why, check for these issues:

• Refrigerator must be at proper temperature
• Water filter must not be clogged or in need of replacement
• Ice must release from the ice mold to fill the ice reservoir.

For more information on how to identify and possibly fix these issues, visit this page.  

When your refrigerator’s water dispenser and ice maker aren’t receiving proper water flow, you can try checking a few areas to remedy the problem.

• Check the ice maker feeler arm or paddle to be sure it’s not blocked or out of place.
• Ensure the refrigerator is at proper temperature in the food and freezer sections.
• Be sure your refrigerator or ice maker is plugged in properly.
• Verify the water supply line is on and not kinked or blocked.
• Make sure your refrigerator’s water filter isn’t clogged or needing to be replaced.

Learn more about how to troubleshoot your water dispenser and/or ice maker here.

When you get only a few cubes of ice or your ice is hollow or mushy, check that your refrigerator and/or ice maker are receiving proper water pressure. Also, if you have a self-tapping saddle valve, you should change it to a non-self-tapping valve. Often, self-tapping valves don’t provide a large enough opening for water to pass through. It’s best to use a saddle valve that requires drilling a ¼” hole in the pipe. Learn more here.

When your ice maker leaks, you certainly want to fix the issue quickly. Before you start troubleshooting, though, be sure to unplug the refrigerator or ice maker to minimize the possibility of electric shock. Then:

• Be sure the water line fittings are secure.
• Check the water valve for leaks.
• Water could be leaking from the fill tube extension.
• The defrost water drain may be clogged or overflowing.
• Check for water on the exterior of the Refrigerator case.
• Make sure the Refrigerator is leveled properly.

For information on further troubleshooting to remedy the problem, read more here.

Crushed ice is great, but sometimes a drink just needs ice cubes instead. If your ice maker won’t dispense ice cubes, check for these issues:

• It’s normal to get a bit of crushed or broken ice cubes before or while dispensing cubed ice. This is most common after the Crushed Ice setting was used and then someone selects Ice Cubes and the remaining get picked up as cubed ice is dispensing.
• When Cubed Ice is selected, your refrigerator energizes a lever behind the ice bucket to open a flap and allow whole cubes to come out. If an ice cube gets behind the ice bucket, this can prevent the lever from working. Remove the ice bucket and see if any ice may have fallen behind the bucket.
• If you find no ice cubes behind the bucket, try to dispense ice with the bucket removed. Shut the door, press the ice dispenser, and listen for a loud snapping noise. If you don’t hear a snap, your ice maker needs to be serviced. If you do hear a snap, reinsert the bucket and try dispensing cubed ice again. If still no cubes, then check for frozen ice in the bucket. If you find any ice frozen in the bucket, rinse with hot water to release them, then put the bucket back and try again.

For more information on troubleshooting ice maker issues, read here.

How much ice your ice maker produces in a day depends on your refrigerator and ice maker model. Some dispense regular crescent-shaped cubes, some small crescent cubes, and others provide cube-shaped ice cubes. Depending on the size of these cubes, the amount of ice produced may vary. Regular ice maker that produces crescent-shaped cubes produces about 4 lbs. of ice per day. One that makes smaller crescent-shaped cubes produces about 4.25 lbs. per day. For more information about types of ice makers in our refrigerators and the ice they produce, visit this page.